- What is Telehealth Ontario?
Telehealth Ontario is a free confidential telephone service you can call to get health advice or general health information from a Registered Nurse. The service is available to Ontario residents 24 hours per day 7 days a week.
- How do I contact a registered Telehealth nurse?
You can contact a Telehealth nurse by calling 1-866-797-0000 or TTY at 1-877-797-0007.
- How does Telehealth Ontario work?
When you call Telehealth Ontario you will be asked to describe your symptoms and answer questions to best assess the seriousness of the problem. Based on the assessment the Registered Nurse can either advise self care recommend a visit to a health practitioner or give you the phone numbers of community resources nearest you. You do not need an Ontario Health Insurance number to talk to a Telehealth Ontario nurse.
- What kind of information will a Telehealth nurse provide?
A Telehealth nurse will give you confidential health advice or general health information as well as help you decide whether to care for yourself make an appointment with your doctor go to a clinic contact a community service or go to a hospital emergency room.
- What kind of personal information do I need to give the nurse?
No mandatory personal information is required.
- Will my information be kept confidential?
Yes. Every call is treated with the same professional confidentiality that you receive from all health professionals. If you are being advised to go to an emergency room the Telehealth Ontario nurse will ask your permission to send your information ahead of your arrival.
- When should I call Telehealth?
When you have a general health question call Telehealth Ontario at 1-866-797-0000 or TTY at 1-877-797-0007. The service is available to Ontario residents 24 hours per day 7 days a week. A call to Telehealth Ontario will give you confidential advice about any health-related concerns such as:
- Symptoms that could require medical attention
- Illness or injury
- Chronic illnesses
- Nutrition and healthy lifestyles
- Teen health and lifestyle issues
A call to Telehealth Ontario does not replace 911 - that's always the first number you should call in emergency situations.
- When should I call my doctor?
Telehealth Ontario will not diagnose your illness or replace having regular medical check-ups or the advice of a physician.
Telehealth Ontario is an advisory service that provides quick easy access to a qualified health professional who can assess your symptoms and help you decide your best first step.
- Can I get a prescription?
No. However should you have questions about your medications we can direct you to a pharmacist for more information.
- Is this service really free?
Yes. It is provided by the Government of Ontario to residents of Ontario only and is free to all users. You do not need an Ontario Health Insurance number to talk to a Telehealth Ontario nurse.
- Where can I find out more about Telehealth Ontario?
For more information see the Telehealth Ontario page on the Ministry of Health and Long-Term Care Web site.
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About Telehealth Ontario